TM got a scolding from me!!

TM: "Good afternoon, may I speak to Mr.Ted please"
Me: "Yes, speaking, TM right?"

TM: "Yes, I refer to your report 1 dash 456..."
Me: "Ya ya, I know that"

TM: "I would like to ask whether your internet service has returned normal?"
Me: "What do you mean by normal? How to return to normal? Nobody came today!!"

TM: "What do you mean?"
Me: "Your technician didn't come today!! I've been waiting since morning til now which is already 4pm if you didn't notice"

TM: "No technician went to your house? But how could it be? Did they leave a card outside or gave you a call"
Me: "Obviously not, I've not left the house since morning!!"

TM: "But has your internet connection recovered?"
Me: "What? Nobody came!! How would it return to normal??"

TM: "What is the problem actually?"
Me: "At it's worst, it disconnects every 1-2 minutes and even if it's connected, there is no traffic. The pages can't load."

TM: "I see. The technician should've gone to check your report"
Me: "No! Nobody came! I've already made an appointment with your technical department for this Saturday morning, yet, I've been waiting and nobody came! I've to cancel my plans in the afternoon just to continue waiting and still there is no one!! This is too much!!!"

TM: "I see"
Me: "When you make an appointment with me, I expect you to turn up! Don't keep me waiting. I've wasted my entire day just waiting!! I was worried that your people couldn't remember and I called your office yesterday to confirm and your colleague assured me that it has been noted in your database that the appointment is today!! So where are your technicians?"

TM: "Please wait, I will check the database. Yes, it is noted in here that there should be an appointment today"
Me: "So where are your people?"

TM: "I'm not sure. I will check with the technical department regarding this matter and update you again"
Me: "No no no.. I don't want an update!! Just send your technicians and get the problem solve!! There is no point updating again and again.. Please don't waste my time"

TM: "Yes, that is how things should be. I will check with them again about the issue immediately"
Me: "Yes, you do that, thank you!!"

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Luckily the one speaking to me today is an Indian who can speak well in English, the last two were a Malay guy and a Malay lady which spoke broken English which would have made my blood boiled!! But one thing commendable is that TM has this following-up procedure nowadays after a complaint has been lodge to ensure the problem has been solved unlike last time.

By the way, I really hate it when people aeroplane me!! An appointment is an appointment and please make sure to be punctual!! This was really out of line. TM wasted my entire day when they confirmed my appointment yesterday. That is so silly!!! Yesterday confirmed, but today didn't turn up!

This is pathetic! Punctuality is important too. It is unacceptable to make me waiting for 45 min when a person's house is just 5 min away from Leisure Mall!!! Right!!!